Help / FAQ
Frequently Asked Questions
Everything you need to know about logging cases, journals, AI letters, and privacy. Search or browse by topic.
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Secure by design
Supabase RLS keeps each case private to your account.
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Own your letters
Edit, download, and send your AI-generated letters.
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Track everything
Use journals to record calls, emails, and outcomes.
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Stay in control
You review AI drafts. We never sell your data.
Getting Started
3 questions
What is EscalateIt?
EscalateIt helps you log complaints, track progress, add journal updates, and generate professional escalation letters with AI.
Do I need an account?
Yes. You need an account to securely save cases, journals, and letters.
Where do I start?
Go to Log an Issue to create a case, then open it in My Cases to add journals and letters.
Cases & Journals
3 questions
What is a case?
A case represents one complaint with an organization. It includes your details, journal history, and any letters you create.
What is the Complaint Journal?
Your running log for each case: calls, emails, outcomes, and evidence. The AI uses these notes to strengthen letters.
Can I edit or delete journal entries?
Yes. Open any case in My Cases to manage its journal.
AI Letters
3 questions
How are letters generated?
The AI drafts a letter using your case details and journal context. You can edit the draft before saving/sending.
Can I choose tone (polite, firm, etc.)?
Yes. You can adjust tone and specifics before finalizing the letter.
Do I own the generated letters?
Absolutely. You can download, email, and reuse your letters freely.
Email & Export
2 questions
Can I email letters directly from EscalateIt?
Yes. Use the Email Center to send letters to the right recipients and track what you sent.
Can I download my letter?
Yes. You can download or copy the letter content to use elsewhere.
Privacy & Security
3 questions
Who can see my cases?
Only you. We use Supabase Row-Level Security so your data is isolated to your account.
Do you or admins read my journals or letters?
No. We don’t access your private data unless you explicitly share it with support.
What happens if I delete my account?
Your cases, journals, and letters are permanently deleted.
Plans & Pricing
2 questions
What’s included for free vs premium?
Free: log cases, add journals, generate basic letters.
Premium: advanced AI letters, longer history, and priority support.
Premium: advanced AI letters, longer history, and priority support.
How do I upgrade?
Use the Plans & Pricing page to upgrade anytime.
Transparency
2 questions
Are AI outputs guaranteed to be accurate?
AI drafts are suggestions. Always review for accuracy and completeness before sending.
How do you use my data?
We use your data to provide the service (cases/journals/letters/email). We do not sell your data or use it for ads.
Still need help?
Open a support case or reach out via the Email Center.
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