Privacy Policy

1. Introduction

EscalateIt Solutions Inc. (“EscalateIt”, “we”, “our”, or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our platform.

2. Information We Collect

• Account Information: Your name, email address, and password when you sign up.
• Complaint Records: Details, notes, and uploads you choose to store in EscalateIt.
• Usage Data: Log data, device information, and cookies to improve service performance.

3. How We Use Information

We use the information we collect to:

• Provide and improve the EscalateIt platform.
• Authenticate users and secure accounts.
• Generate complaint letters and other outputs requested by you.
• Communicate with you about updates, support, or security issues.

4. Data Storage & Security

We use Supabase for authentication and data storage, with encryption at rest and in transit. While we follow industry best practices, no method of storage or transmission is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

5. Sharing of Information

We do not sell your personal data. We may share information with trusted service providers (e.g., cloud hosting, analytics, AI providers) only to operate and improve EscalateIt. We may disclose information if required by law or to protect our legal rights.

6. Your Rights

You may request access, correction, or deletion of your personal data at any time by contacting us. You may also request to close your account and remove your stored complaint records.

7. Third-Party Services

EscalateIt integrates with third-party services, such as Supabase and AI providers, to deliver functionality. Their privacy policies apply to data handled through their systems.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.

9. Contact Us

If you have any questions about this Privacy Policy, contact us at info@escalateit.ca.