Templates & Guides
Practical resources to strengthen your complaints. Download ready-to-use templates, follow step-by-step guides, and apply proven best practices to get faster resolutions with confidence.
Featured Templates
Refund Request Letter
Use this template when requesting a refund for a product or service that did not meet expectations.
Warranty Claim Letter
Template for making a warranty claim to a retailer or manufacturer.
Billing Dispute Letter
Use this letter to dispute incorrect charges on your account or invoice.
Step-by-Step Guides
How to Escalate a Complaint
Step-by-step guide for escalating unresolved issues to regulators or ombudsmen.
Documenting Calls & Emails
Best practices for recording details of every customer service interaction.
Best Practices
Persistence Pays Off
Tips for staying consistent and organized while pursuing resolution.
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