Templates & Guides

Practical resources to strengthen your complaints. Download ready-to-use templates, follow step-by-step guides, and apply proven best practices to get faster resolutions with confidence.

Featured Templates

Refund Request Letter

Use this template when requesting a refund for a product or service that did not meet expectations.

Warranty Claim Letter

Template for making a warranty claim to a retailer or manufacturer.

Billing Dispute Letter

Use this letter to dispute incorrect charges on your account or invoice.

Step-by-Step Guides

How to Escalate a Complaint

Step-by-step guide for escalating unresolved issues to regulators or ombudsmen.

Documenting Calls & Emails

Best practices for recording details of every customer service interaction.

Best Practices

Persistence Pays Off

Tips for staying consistent and organized while pursuing resolution.

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